BUNDLE 4: Customer Service & Client Handling (CUS)

CUS-01: Foundations of Customer Service Excellence

Deliver consistent, professional service that builds trust and loyalty.

This course introduces core customer service principles for workplace roles.

You’ll be able to:

  • Understand what excellent service looks like
  • Communicate professionally with customers
  • Handle interactions confidently
  • Represent your organization positively

What’s inside

  • Core service principles
  • Real customer scenarios
  • Quiz + certificate
  • 30–45 minutes

Part of: Customer Service & Client Handling (CUS)

CUS-02: Handling Difficult Customers Calmly & Professionally

Handle challenging customer situations without stress or escalation.

This course focuses on staying calm and professional under pressure.

You’ll be able to:

  • Manage difficult conversations calmly
  • De-escalate tense situations
  • Respond professionally to complaints
  • Protect service quality

What’s inside

  • De-escalation techniques
  • Practical role scenarios
  • Quiz + certificate

Part of: Customer Service & Client Handling (CUS)

CUS-03: Building Rapport & Trust Over Phone and Email

Build trust quickly in remote customer interactions.

This course helps improve phone and email communication.

You’ll be able to:

  • Build rapport with customers
  • Communicate clearly over phone and email
  • Improve customer confidence
  • Strengthen professional relationships

What’s inside

  • Rapport-building techniques
  • Communication examples
  • Quiz + certificate

Part of: Customer Service & Client Handling (CUS)

CUS-04: Service Recovery & Complaint Management

Turn service failures into recovery opportunities.

This course focuses on handling complaints effectively.

You’ll be able to:

  • Respond constructively to complaints
  • Take ownership of issues
  • Restore customer trust
  • Improve service outcomes

What’s inside

  • Complaint-handling frameworks
  • Real examples
  • Quiz + certificate

Part of: Customer Service & Client Handling (CUS)

CUS-05: Empathy Skills for Client-Facing Roles

Use empathy to improve customer interactions.

This course helps professionals respond with understanding and respect.

You’ll be able to:

  • Demonstrate empathy appropriately
  • Understand customer perspectives
  • Improve communication quality
  • Build long-term trust

What’s inside

  • Empathy techniques
  • Scenario-based learning
  • Quiz + certificate

Part of: Customer Service & Client Handling (CUS)